Quote:
Originally Posted by Bruce Sexauer
Not all customers are interested in close communication, some prefer to spec the guitar, and then pay for it on delivery. Most of my customers talk to me between 4 and 10 times before the build stars, and then we talk, text, or email virtually every day during the build itself. I encourage this from the beginning (once the retainer comes in) as the more of the customer’s “DNA” is in the guitar the better their bond with it.
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Quote:
Originally Posted by j. Kinnaird
As a builder I get a little nervous when the customer is unresponsive. That does not happen often but when it does i usually stop work on that guitar until i i get a reply to my emails
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I greatly appreciate the input from luthiers who have been gracious enough to provide feedback. I have a tendency to expect the worst, although my actual experience has not has not born this out. But again, thank you for your input, it is appreciated.