I hope things get worked out here.
As a Reverb.com buyer and seller with 500+ feedbacks, I can relate to what's going on with the the OP and the guitar dealer.
One seller's policy starts with: Your purchase not living up to your expectations? No problem.
Notice it says purchase and not trial.
Usually, in my experience, the cost of shipping both ways discourages buyers ordering for the intention of trying versus buying.
I disagree with discussions here that accepting returns with scratches for a full refund is part of doing business as a seller.
Personally, as a seller, in this situation, I would work out a "restock fee" with the buyer.
As the buyer, as stated in post 44, I created the scratches, I would offer a restock fee to the dealer.
Sometimes, like with a speeding tickey fine, you pay your bill, learn from the situation, and move on.
I'm wishing for the best and a happy solution.
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