Not sure what is happening there. From your photos it looks like a fingerboard binding is chipping away, but that model is not supposed to have binding on the fingerboard? Anyway DO NOT take a razor blade to it. The Collings warranty is for lifetime to the original owner so I don't think they will repair it for free.
I'd take it to the local luthier and see what they think before doing anything else.
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Twang
Collings D2HG
Collings 002H 14 Fret
Gibson Hummingbird Original
Gibson Hummingbird Quilt (Maple)
Gibson J-29
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