I'm not familiar with that pinless setup, so correct me if I'm wrong...I can't imagine a setup where the orintation of the ball end should make a difference? How would you be able to control that on an X-20 (or other acoustics)? It looks like a manufacturing flaw to me or the slot had been damaged previously??? Seems that the bottom of the bridge should be reinforced. Hope you can get it sorted out.
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John
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