Quote:
Originally Posted by Wild Fiddler
I recently ordered two guitars from a dealer with a two week trial. Kept one and returned the other this week. Just got an email saying the "return is denied," due to a couple micro scratches that a close up camera can just detect, even though most eyes would not. This is despite wearing fleece sweat pants (no zipper), and a cotton sweat shirt (no buttons) during my trial playing time.
Any suggestions for what to do in a situation like this?
The guitar in question is a fine Martin Authentic, which apparently has incredibly thin varnish. I understand the dealer needs to be able to sell the guitar as "new." But I'm also feeling like being offered a "trial period" doesn't help if the bar is set impossibly high for a return.
What do you think would be fair to both a dealer and player in this situation? How would you handle it?
Thanks!
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Sounds just like what I went through few months ago. I was going to share my story as a learning experience and a warning to others at the time, but didn't want to cause a fuss and just ended up taking my lumps.
Sent you PM.