Quote:
Originally Posted by Bob Womack
I've had two issues with Gibson guitars: An ES-335 that arrived missing the acorn nut that holds on the pickguard. I gave them a call and they sent a complete mounting assembly which arrive two days later. I bought an inexpensive Les Paul '60s Tribute and discovered that one of the volume controls knobs was split. I called and they overnighted me a new one.
Obviously, I have had no problems with Gibson customer service.
Bob
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In addition to Bob's experience with Gibson customer service, I stripped a strap button screw about 10 years ago. I emailed Gibson and they mailed me a screw within a day or two. No problems there.