I've had two issues with Gibson guitars: An ES-335 that arrived missing the acorn nut that holds on the pickguard. I gave them a call and they sent a complete mounting assembly which arrive two days later. I bought an inexpensive Les Paul '60s Tribute and discovered that one of the volume controls knobs was split. I called and they overnighted me a new one.
Obviously, I have had no problems with Gibson customer service.
Bob
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"It is said, 'Go not to the elves for counsel for they will say both no and yes.' "
Frodo Baggins to Gildor Inglorion, The Fellowship of the Ring
THE MUSICIAN'S ROOM (my website)
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