Keep in mind that most companies that are open are operating with reduced staff and many people working from home. Given the circumstances, I personally would cut them some slack. In normal times their customer service is second to none.
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Patrick
2012 Martin HD-28V
1984 Martin Shenandoah D-2832
2018 Gretsch G5420TG
Oscar Schmidt Autoharp, unknown vintage
ToneDexter
Bugera V22 Infinium
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