Has anyone checked the truss rod adjustment? This is what is used to set neck relief. Put a capo on the first fret and hold down the low or hi E at whatever fret is where the neck joins the body, and measure the gap between the bottom of the string and the top of the 6th or 7th fret. What does it read? You can use auto feeler gauges for this. Anything about 3/16 or less can be adjusted out if the truss is okay.
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