[guitarwebguy]

Since my custom X20-12 arrived last October (after taking 10 months to make) I’ve had to return it Emerald twice. The first time it went back is because the K&K pickup system was installed incorrectly, and I had to tell them that (one of the pickups was not functional). Recently it went back because I could not change the strings. It has a pinless bridge and the high A ball end is stuck in the bridge. This was the first time that I was changing the strings, so it was originally installed by an Emerald tech. Emerald requested that it come back to them to look at. It is frustrating that an expensive instrument that took a long time to create has problems. I love the look, sound, feel, and the ergonomics and would likely buy another one (if I could convince my wife) but that is so at odds with problems that should not be. Knowing that Emerald tracks this forum, I expect that their QC will continue to improve.