Quote:
Originally Posted by theghostwriter
So the first thing the guy at the shop said when he saw my guitar was "this usually isn't covered under warranty", and then he made a comment about the guitar feeling cold and began under the assumption that the issue was due to improper storage.
Later in the evening, I received a voicemail from the lady saying that Martin approved them sending the guitar back to them. I was a little unclear whether that meant the repair is covered or if it just a preliminary thing where they'll agree to take a look at it. Either way, it sounded promising.
In any case, here's hoping it works out.
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What kind of Martin authorized facility has to send the guitar back to Martin for a bridge reglue and are they going to charge you for that shipping?
Was the guy at the shop trying to convince you it isn't covered under warranty so he could charge you $300 instead of getting the $100 or so that Martin might pay him?