Quote:
Originally Posted by DenverSteve
Misconception by many. UPS owns the "The UPS Store" and franchises the individual stores. Just like McDonalds. They own the brand and license the stores to operate as UPS Stores. They purchased the shipping franchise Mail Boxes Etc. and rebranded (renamed) them. So, they do own the company and the name and license the stores to operate for them. They are ultimately responsible.
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UPS has a Pack and Ship Guarantee program that franchise stores can pay extra to participate in, and offer customers a somewhat more reliable insurance option. If the UPS store packs the item, then it’s responsible for loss or damage.
After a couple of bad experiences shipping larger and more expensive items through USPS and UPS that we had packed (always well and more than sufficient), we opted to pay extra for the Pack and Ship service. It’s saved us time and trouble so far.
Here’s more info about the UPS pack and Ship Guarantee Program. You need to make sure that your local UPS Store is a member.
https://www.theupsstore.com/about/pack-ship-guarantee