I hope your problem is the exception to the rule. However, a rep from Tornovoz has been on this thread before, and with any luck he'll be back and will help take care of you.
BTW, the reason they didn't replace the neck is that it's not really possible. All of Cordoba's nylon string guitars are built with a Spanish foot, and replacing the neck would mean taking the entire guitar apart.
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Chris
We all do better when we all do better.
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