They helped me out too, when they did away with the player points on the packages. I didn't know they had phased it out until I got new pack of strings and it had no points. I found out they phased it out and no longer were accepting them. I contacted them about it because I have about 10 years worth saved and couldn't redeem them. But the gal I was emailing with got it cleared for me to trade them in even though I missed the dead line my a couple months.
Anytime I have had a question about a product, they answered my email quickly. And I've never really had any issues with anything. I love their products and the Planet Waves stuff too.
|