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  #156  
Old 06-05-2019, 06:25 PM
Captain Jim Captain Jim is online now
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Join Date: Nov 2012
Location: Arizona (from island boy to desert dweller)
Posts: 6,973
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A quick reply to my question about "losing tracks" from the customer service folks at iZotope (makers of the Spire Studio). I thought I read that when the Spire was connected to your device (in my case, an iPad Pro 12.9), it automatically transferred, then deleted, the files from the Spire unit. Apparently, that is not the case. (?) I was asked to check the remaining capacity... it was 91% full.

They also had me use a function within the set up to send them a diagnostic file. I'll be interested in what they say.

In the meantime, I uploaded Spire files to my laptop, in case I decide I want to do anything different with those files. Otherwise, I save all my completed projects as wav files.

I was impressed with the quick response from iZotope. My partner with a mic issue on his Spire Studio has been told they will replace it. Good customer service in a timely manner.