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-   -   Problems with new (to me) Mule Tricone (https://www.acousticguitarforum.com/forums/showthread.php?t=625926)

blindboyjimi 09-19-2021 04:46 PM

Quote:

Originally Posted by sedandelivery (Post 6809350)
Unfortunately, upon luthier inspection, the neck on this guitar mostly likely has a manufacturing defect and will need to be completely replaced. He speculated that the location/angle of the stick may be incorrect. Not trying to put down Mule, I'm sure 99% of their stuff is fantastic. This stuff happens. Plus, who knows how well the previous owner took care of it? I will be shipping it back to the shop. I hope they ship it back to Mule for a replacement neck and somebody gets a great guitar.

I cannot imagine Matt Eich would let a defective guitar out of his shop. He is well known for perfection. But attaching an 8lb body to a light Mahogany neck and a maple biscuit sitting on very thin and fragile cones can definitely cause damage in shipping.

sedandelivery 09-19-2021 08:38 PM

Quote:

Originally Posted by Mycroft (Post 6813399)
Have you considered contacting Mule to find out what a neck replacement would run, and then see if the seller would drop the price by that much? If they are as hard to come by as you say?

I have, yes. Having trouble getting an answer.

sedandelivery 09-19-2021 08:49 PM

Quote:

Originally Posted by blindboyjimi (Post 6813409)
I cannot imagine Matt Eich would let a defective guitar out of his shop. He is well known for perfection. But attaching an 8lb body to a light Mahogany neck and a maple biscuit sitting on very thin and fragile cones can definitely cause damage in shipping.

Yes, when you put it that way, I canít imagine the guitar would have left the shop like this either. However, the guitar case has a card from Chicago music exchange in it, and I bought it from a shop called Willieís, so that would probably mean Iím at least the third owner. Heavy strings for slide, a neck with no truss rod, and previous owners that did lord knows what to itÖ.who knows how it got to be this way. I can say I noticed the neck was messed up the second I opened the case. I was hopeful that resos had some weird neck angle quirk I wasnít aware of and it would still be ok, but upon attempting to fret the higher notes I realized something was seriously wrong.

frankmcr 09-20-2021 11:51 AM

Quote:

Originally Posted by sedandelivery (Post 6813544)
Yes, when you put it that way, I canít imagine the guitar would have left the shop like this either. However, the guitar case has a card from Chicago music exchange in it, and I bought it from a shop called Willieís, so that would probably mean Iím at least the third owner. Heavy strings for slide, a neck with no truss rod, and previous owners that did lord knows what to itÖ.who knows how it got to be this way. I can say I noticed the neck was messed up the second I opened the case. I was hopeful that resos had some weird neck angle quirk I wasnít aware of and it would still be ok, but upon attempting to fret the higher notes I realized something was seriously wrong.

Seems like it's between you and the shop you bought it from, and not really related to Mule at this point.

Have you contacted Willie's?

GCWaters 09-20-2021 11:55 AM

Quote:

Originally Posted by frankmcr (Post 6813918)
Seems like it's between you and the shop you bought it from, and not really related to Mule at this point.

Have you contacted Willie's?


Definitely contact Willie's--they have a great reputation in Minnesota and the upper midwest...

sedandelivery 09-20-2021 01:55 PM

Quote:

Originally Posted by GCWaters (Post 6813923)
Definitely contact Willie's--they have a great reputation in Minnesota and the upper midwest...

Yes I contacted Willie's about 5 mins after playing the first notes on the guitar. They have been helpful, and I will shipping the guitar back tomorrow for a refund. I also asked them if they would be able to reach out to Mule to inquire about a neck replacement but I haven't heard anything on that front.

I am little peeved that they allowed this guitar to even leave their shop. I'm guessing they got it in and somebody ripped a couple quick slide lines on it, it seemed fine and they put it up for sale. Oh well, mistakes happen.


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