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-   -   Great support from Fishman (https://www.acousticguitarforum.com/forums/showthread.php?t=534969)

Edp251 01-17-2019 02:53 PM

Great support from Fishman
 
Want to be sure to give credit where credit is due.

My 2014 Loudbox artist stopped working on both channels. Badly...

Contacted Fishman support and was told to ship it back and an evaluation would be $50. I had the fix-or-replace debate but decided to let them evaluate it.

Only cost $36 to ship because I am in the same state. Received an email when the amp was received.

Less than a week later I received an email informing me they were replacing my amp with a brand new unit and it was on the way!

Thanks Fishman!

Here is there warranty information for reference.

https://www.fishman.com/support/limited-warranty/

jricc 01-17-2019 04:20 PM

Quote:

Originally Posted by Edp251 (Post 5951533)
Want to be sure to give credit where credit is due.

My 2014 Loudbox artist stopped working on both channels. Badly...

Contacted Fishman support and was told to ship it back and an evaluation would be $50. I had the fix-or-replace debate but decided to let them evaluate it.

Only cost $36 to ship because I am in the same state. Received an email when the amp was received.

Less than a week later I received an email informing me they were replacing my amp with a brand new unit and it was on the way!

Thanks Fishman!

Here is there warranty information for reference.

https://www.fishman.com/support/limited-warranty/

Yes I have had nothing but awesome customer service from Fishman.

RogerPease 01-17-2019 05:47 PM

Fishman Customer Service good, yup.
It actually works.

They serviced my SA330x for $50 even though I wasn't even the original owner.

Cheers!


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