#31
|
|||
|
|||
Quote:
|
#32
|
|||
|
|||
Im sure it won't happen, but would like to see a CA Cargo or Kevin Michael Touring with a slightly longer scale.
Realistically speaking would like to see another ekoa guitar from Blackbird.
__________________
Blackbird Lucky 13 |
#33
|
|||
|
|||
Ok.
Is this a "prediction" thread or a "wish" thread. Could someone predict the carbon acoustics prices for the coming year. Up-down-stable.
|
#34
|
|||
|
|||
Quote:
As for custom builds, I'm sure RainSong would love to be able to do that, but they are a small operation. The molds and materials they use are very expensive. They don't have the space or the extra manpower to offer shop services—they're all hands on deck making guitars. Coming out with a new model or new options is a significant investment for them, so they have to be sure it will be profitable. But if you have questions or need actual warranty service, Dave at RainSong is incredibly responsive and helpful. |
#35
|
|||
|
|||
Quote:
I agree as far as Dave being helpful. Last edited by JerryM; 01-04-2017 at 11:22 AM. |
#36
|
|||
|
|||
Doing set-ups on new builds at final assembly and doing customer set-ups with stated preferences are two different animals. It's not surprising that they do not want to interrupt the factory flow to do repairs and outside set-up work. That takes someone away from the assembly of new guitars, and Rainsong probably doesn't have someone just sitting around waiting for work to appear - small businesses cannot afford that.
Glad you able to resolve the issue yourself though, Jerry. Vent noted. Your experience is why I've learned to do my own set-ups. It can be hard to find someone you can trust for this subtle finesse work. |
#37
|
|||
|
|||
"Customer Focus"
I think that size and cost of equipment to manufacture guitars is not the issue here. The question is does the company take responsibility when they do something wrong to fix it. I never heard of Emerald guitars before I bought my x20 in July. Alstair called me from an email at 1:00 am his time to answer my questions. He set up the guitar exactly as i wanted and it wasnt a special order, just a red Artisan. The guitar was delivered on time and was flawless.
I already had a CA OX that i sent back to the factory twice before they listened long enough to verify that the buzz was due to a loose brace. That adventure would have still be happening except i threatened that my next call would be to Hartley Peavey. All of a sudden, they got it.....i was the customer and I needed help. Maybe Emerald gets it because they are shipping to the US direct to the end user and they know they have to get it right. Or maybe they understand that production rates mean nothing if the customer is not happy. Or maybe they just want to make a product that they can always be proud that it is A-1. I am sure that every manufacturer intends that every guitar they make will be good. But humans are involved and sometimes they may make a mistake. It is how they react to an issue that shows their true character of the company Lets also understand that we are probably one of the most picky consumers in the market. We are not easy to deal with and life is not perfect. My guitar playing is a prime example of that |
#38
|
|||
|
|||
I didn't realize Taylor did work like that- I think it's cool. Having said that, most manufacturers that I know of have a factory standard and it usually equals very high action- especially wood guitars. It is like salt on food, better to cook with zero to no salt and let others flavor to taste= high action set ups because saddles can be sanded down/ truss rods tweaked. I do my own set ups, and once you do a few you become comfortable with them.
Nice thing about CF is that once you find that sweet spot you will never have to touch it again
__________________
Don't chase tone. Make tone. |
#39
|
|||
|
|||
Quote:
Quote:
Look, I understand your frustration, you were willing to pay for the service, and who better to do the work than the people who built the guitar? I am not the original owner of our 1970 Mercedes 280SL, but if I wanted to spend way too much on service, I could drop it off at the Mercedes dealer. Hopefully Rainsong will be able to offer non warranty service in the future, in fact, I think they are missing out on a lucrative opportunity. |
#40
|
|||
|
|||
About those new Journey products. I can hardily wait. Shouldn't there be some sort of contest? Like the first correct guess will receive a discount? Without telling everyone else what the correct guess is.
Not one to dally, I'm guessing now, hoping for an electric guitar. Make mine in white. with at least a 1 6/8" nut width. A nice, hot pickup. And maybe a bigly discount for the correct guess. |
#41
|
|||
|
|||
Hey guys Happy New Year!
Last edited by JerryM; 01-04-2017 at 11:24 AM. |
#42
|
|||
|
|||
Quote:
I didn't have to send it in because I live within driving distance, but they were ready to have it shipped because they told me it was covered before they knew that. And to be honest, my situation was only questionably under warranty. I tend to play in an arpeggiated style with loud ringing open strings, and it was only buzzing when I picked that string the hardest. For most people, it probably would not have been very noticeable. But they covered it... cheerfully, quickly and well. P.S. This was roughly 11 months ago. Last edited by NoodleFingers; 01-02-2017 at 10:07 PM. Reason: added P.S. |
#43
|
|||
|
|||
Hi guys,
We saw a few people wondering if there would be any big news from Emerald Guitars for NAMM Show...We couldn't wait that long... We are proud to introduce you to the Emerald Custom Shop Select Series, a new collection of instruments hand-selected by Alistair every month. The Select Series will showcase the variety of custom options available to our customers from Emerald Custom Shop from veneers, scale lengths, hand-carved headstocks fan-fretting and much more. Each collection will be announced in our new newsletter at the beginning of the month and will be available for immediate purchase and shipping, saving you the usual five-month lead time for a built-to-order Emerald Custom Shop model. If you want to keep informed on our new monthly series and other news from Emerald Guitars, make sure to sign up to the new monthly newsletter on the link below. One of the many options we offer is choosing a ‘Woody’ veneer from collection of select veneers sourced by Alistair from all over the world. To kick off our new series, Alistair chose a beautiful bird’s eye maple veneer with vintage amber burst and gold Gotoh tuners on five different instruments from our standard range - an X7, X20, X20-12, Amicus and a Balor Bass! For full details go to the following link http://emeraldguitars.com/custom-gui...v=d2cb7bbc0d23 We look forward to bring you lots of exciting collections as part of our Emerald Custom Shop Select Series. Kind Regards, Sean Emerald Custom Shop Select Series January 2017 by Alistair Hay, on Flickr |