#1
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Hercules stands - best customer service i have ever encountered
Since we have all heard nightmare stories about shipping and warranty claims I thought I would share a pleasant story that epitomizes what good customer service looks like.
I have a single Hercules locking stand that failed last week. The lever that allowed you to adjust it or take it apart just disintegrated. I have had the stand a LONG time and have also have 3 Hercules multi stands in my home, which i shared with them. Since the stand was so old, I did not have the receipt for it. I emailed them with a warranty claim on 9/14. They sent me a new stand yesterday, on 9/19. No guff about the receipt. Just an excellent and lightning fast response. It's Hercules from now on for me. Just thought I'd share.
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Roy Ibanez, Recording King, Gretsch, Martin G&L, Squier, Orange (x 2), Bugera, JBL, Soundcraft Our duo website - UPDATED 7/26/19 |
#2
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Good to hear! I'm a fan of the Hercules stands and this just solidifies that.
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#3
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This is why I use Quiklok stands. There's nothing to break, fall off or fail on them. Just welded steel and rubber. When I was gigging with an electric band they got abused, kicked, trodden on, tossed in the back of the van and never, ever, failed over several years.
http://www.quiklok.com/catalog/?p=pr...3&sName=QL-633
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Faith Mars FRMG Faith Neptune FKN Epiphone Masterbilt Texan Last edited by AndrewG; 09-20-2017 at 08:58 AM. |
#4
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The only stands or wall hangers in my house are Hercules "grabber" models. Everything else just pales by comparison. Good to hear of your positive customer service experience. I've never needed it.
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#5
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Hercules
I had an issue with the "sticky" foam on a Hercules stand a couple of years back and they were equally as prompt in sending me one of the new stands to replace it.
You stand with the folks who stand by you. |
#6
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Quote:
I found it a refreshing change to deal with a company that went above and beyond.
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Roy Ibanez, Recording King, Gretsch, Martin G&L, Squier, Orange (x 2), Bugera, JBL, Soundcraft Our duo website - UPDATED 7/26/19 |
#7
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Quote:
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Martin HD-28 Sunburst/Trance M-VT Phantom Martin D-18/UltraTonic Adamas I 2087GT-8 Ovation Custom Legend LX Guild F-212XL STD Huss & Dalton TD-R Taylor 717e Taylor 618e Taylor 614ce Larrivee D-50M/HiFi Larrivee D-40R Blue Grass Special/HiFi Larrivee D-40R Sunburst Larrivee C-03R TE/Trance M-VT Phantom RainSong BI-DR1000N2 Emerald X20 Yamaha FGX5 Republic Duolian/Schatten NR-2 |
#8
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QUOTE: "I emailed them with a warranty claim on 9/14. They sent me a new stand yesterday, on 9/19. No guff about the receipt. Just an excellent and lightning fast response. It's Hercules from now on for me."
That is one great example of creating customers for life!
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Reggie Taylor 2016 818E |
#9
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That is nice to hear. I’ve had great luck with their stands, but it’s nice to know they stand behind their products.
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#10
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Quote:
Hope this helps. Roy
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Roy Ibanez, Recording King, Gretsch, Martin G&L, Squier, Orange (x 2), Bugera, JBL, Soundcraft Our duo website - UPDATED 7/26/19 |
#11
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What excellent customer service. Thanks for sharing, always great to hear about this.
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#12
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Nice to hear about good customer service.
I've dealt with several US companies over the years and can honestly say they have all been excellent. It's something you guys do really well.
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Brucebubs 1972 - Takamine D-70 2014 - Alvarez ABT60 Baritone 2015 - Kittis RBJ-195 Jumbo 2012 - Dan Dubowski#61 2018 - Rickenbacker 4003 Fireglo 2020 - Gibson Custom Shop Historic 1957 SJ-200 2021 - Epiphone 'IBG' Hummingbird |
#13
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I only use Hercules stands after seeing my Martin fall off a non grabbing type stand!
Thankfully it wasted damaged....
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1997 Martin MC-28 2013 Eastman AR371CE 2015 Epi B.B. King Lucille Life is Good! |
#14
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I had a good warranty experience as well. I have 3 of them now.
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#15
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Yes, I hate wasted damage.
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Acoustic: Taylor 314ce Taylor Mini-e Koa Plus Maton EBG808 Alvarez AP66SB Yamaha LL16R A.R.E. Fishman Loudbox Mini Electric: 1966 Fender Super Reverb 2016 Fender Champion 40 1969 Fender Thinline Tele 2015 Epiphone ES-339 Pro 2016 Fender MIA American Standard Strat 2019 Fender MIM Roadhouse Strat |
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Tags |
customer service, hercules, hercules stand, warranty |
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