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#16
10-18-2017, 06:06 PM
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Was the guitar dusty and greasy and scratched up? Your impression was that the guitar looked like it had been handled a lot in the store, and this is well before you noticed the dented fret.
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Derek Coombs Youtube -> Website -> Music -> Tabs Guitars by Mark Blanchard, Albert&Mueller, Paul Woolson, Collings, Composite Acoustics, and Derek Coombs "Reality is that which when you stop believing in it, doesn't go away." Woods hands pick by eye and ear
Made to one with pride and love To be that we hold so dear A voice from heavens above 
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#17
10-18-2017, 06:36 PM
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Last edited by ManyMartinMan; 10-19-2017 at 07:48 AM.
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#18
10-19-2017, 05:31 AM
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Should have been described as ''ex-display'', the marks described and price adjusted accordingly !!!!!!
That's what my local store does. At the end of the day a guitar in store will be played but at some point it has to be described as such !!!!!
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Guild F47R (New Hartford) Yamaha LS16 Yamaha FG3 Red Label Eastman OM1 Ibanez M-340 Japan Simon & Patrick SP12 Harmony mandolin
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#19
10-19-2017, 06:38 AM
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Return it if it is new. I had a similar (self induced) issue; the guitar fell face forward against a table edge, and a string hit a fret hard enough to leave an impression. I polished it out using fret erasers.
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Faith Mars FRMG Faith Neptune FKN Epiphone Masterbilt Texan
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#20
10-19-2017, 08:24 AM
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That really sucks. But in terms of getting an assembly line guitar that isn't quite right... I got a brand new Taylor 814ceDLX, manufactured on June 4th of this year. It took me awhile to discover it, but went to play a lead lick up the neck past the 11th fret and "plink plink plink" like a mandolin. So here's a $4000 guitar whose frets aren't level. What's that about?
Not sure about the "hanging in a showroom" thing in your case, but Martin isn't the only guitar company selling guitars at premium prices that wouldn't pass inspection from a "lesser" company's QC inspector.
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Assuming is not knowing. Knowing is NOT the same as understanding. There is a difference between compassion and wisdom, however compassion cannot supplant wisdom, and wisdom can not occur without understanding. facts don't care about your feelings and FEELINGS ALONE MAKE FOR TERRIBLE, often irreversible DECISIONS 
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#21
10-19-2017, 05:14 PM
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Without seeing the damage it's hard to say, but from your description, it sounds like the string might have gouged the fret. That sounds like shipping and handling damage, rather than wear-and-tear.
Contacting the seller is always the best thing to do. A dealer will want to set it right, even if it is not their fault. If it is shipping damage, this is what insurance is for.
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