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Shout Out to Cordoba!
My 2 1/2 year old GK Pro was starting to have some minor slop / backlash in the tuners for the 1st and 2nd strings. It's been played nearly every single day since I bought it... Strings replaced every 5-6 weeks.
I remembered that I had gotten the limited life time warranty when I bought it. So I contacted Cordoba about my issue. I also explained to them that the only Cordoba dealer in my area was Guitar Center & there was no way that I was going to put my guitar in the hands of their techs. We exchanged a few e-mails about the issue & they had me try some of their suggestions to resolve it. Essentially, tightening up screws, lubricating gears, none of which had worked for me prior to contacting them. Last night, they notified me that a full set of replacement tuner mechanism's (Treble and Bass) are in the mail to me FREE OF CHARGE. No requirement to take it to an "authorized dealer" for the installation or risk invalidating the warranty. I can take my guitar to my preferred luthier for the work & still maintain the Limited Lifetime warranty. NICE!!
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2003 Froggy Bottom H-12 Deluxe 2019 Cordoba C-12 Cedar 2016 Godin acoustic archtop 2011 Godin Jazz model archtop |
#2
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Good to hear. I have never had to use their warranty, but it's great to hear that they back their stuff.
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http://soundcloud.com/jwflamenco |
#3
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I really wasn't sure what would be the result of my contacting Cordoba. But figured that all they could say was that it wasn't covered by the warranty.
They impressed me with the ease of communication and customer service. FYI- I'm still considering upgrading my tuners to the type that you recently purchased. I just haven't been able to make up my mind on which style and coloring.. LOL
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2003 Froggy Bottom H-12 Deluxe 2019 Cordoba C-12 Cedar 2016 Godin acoustic archtop 2011 Godin Jazz model archtop |
#4
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I have also had a great experience with Cordoba customer service.
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#5
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I wrote to them to ask about the production date of my guitar and they replied. Sounds like consistently good customer service to me.
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#6
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Quote:
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http://soundcloud.com/jwflamenco |