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#1
03-06-2024, 02:50 PM
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Is Reverb's "Safe Shipping" worth it or a scam?
Just had a guitar sell on Reverb, which I haven't had happen since it was bought out by Etsy. Shipping an $8800 guitar, which requires me to use their "Safe Shipping" insurance option if I use their label process. That along with UPS Ground is going to cost $260. When I sell here on AGF, I usually use Pirate Ship, which in this case gives me a rate of $50 for UPS ground, and $95 total if I add their "Shipsafe" insurance for $5000 (that's the maximum it allows).
Is it worth the extra money for either insurance? I paid a lot of money for declared value insurance with UPS once, they destroyed/lost the package, and refused to pay out my claim even though I had also paid them to pack it to their supposed standards. After that, I gave up on buying UPS insurance. I don't mind paying extra for insurance, but I don't want to fork over and extra $210 to Reverb if it's the typical "we never pay unless you sue us" kind of insurance that is basically worthless. 
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#2
03-06-2024, 02:58 PM
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I had a claim through reverb about 2 years back and they did a wonderful job of covering shipping, it was really nice, it was a high end Santa Cruz that got a bunch of finish checks during shipping in the winter and I got a quote from SCGC about the cost of pro refinish and I got a check from Reverb for that amount. I was quite impressed!
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Crazy guitar nut in search of the best sounding guitars built today and yesterday. High End Guitar Review Videos. www.youtube.com/user/rockinb23
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#4
03-06-2024, 07:55 PM
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I shipped a great guitar, got lost by UPS.
Reverb refunded the customer, and I kept the sales. It’s great. I use it for every Reverb sale because they deal with the claim. I still prefer to sell privately. much cheaper, but smaller audience.
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#5
03-07-2024, 09:19 AM
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Great to know
Quote:
I haven’t sold much on the Verb since they were sold But I will continue to use the safe shipping if and when I do Paul
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4 John Kinnaird SS 12c CUSTOMS: Big Maple/WRC Dread(ish) Jumbo Spanish Cedar/WRC Jumbo OLD Brazilian RW/WRC Big Tunnel 14 RW/Bubinga Dread(ish) R.T 2 12c sinker RW/Claro 96 422ce bought new! 96 LKSM 12 552ce 12x12 J. Stepick Bari Weissy WRC/Walnut More
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#6
03-07-2024, 09:42 AM
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Safe Shipping was very helpful for me last year to cover a shipping damaged electric guitar (large chip in gel coat) that needed three deliveries before the buyer was home to receive it.
Customer Service was responsive and simpathetic to me to help get it resolved with what turned out to be a slow-to-respond buyer who started off wanting to just cancel the order, get their money back and return the guitar to me. Reverb fully covered the difference from my selling price and the final, customer agreed-upon value accounting for the damage.
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#7
03-07-2024, 04:24 PM
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I've only had one issue, which was a crunched pickguard on a very expensive Ricky 12-string; once reverb was notified, they jumped right in & got a new pickguard installed. They actually do step in and make it right.
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Larrivee L-10 Custom Larrivee DV-10K Larrivee L-03 Taylor 412K ('96) Yamaha LL16-12 (SOLD) PRS 'Studio' (SOLD) Rickenbacker 660-12 (SOLD) Fender USA Deluxe Strat Fender USA Roadhouse Strat Fender MIM/USA Partscaster Fender MIM Nashville Tele Kelsey Custom Hardtail Strat Fender MIM P-Bass
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#11
03-07-2024, 08:11 PM
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Etsy know owns and runs Reverb? I didn’t know that…
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Chupacabra OM-18 Guild OM-120 w/ aftermarket JourneyTek pickup Breedlove Discovery Companion travel guitar. Fender RW Flea Jazz Squier Sonic Pbass Acoustic 30 watt Bass Amp Ampeg 20watt bass amp all sorts of guitar picks, capos and bits n' bobs.
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#12
03-08-2024, 09:56 AM
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I've never had an issue but I have personal insurance on all my guitars that covers shipping damage or loss. If you have insurance on your $8800 guitar (and you should), you don't need additional insurance from UPS, Ebay, Reverb or anyone. Check your policy.
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Don't get upset, it's just my experienced opinion, Steve
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#13
03-08-2024, 10:07 AM
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Another one here who has used it with good results. It's pretty much a no questions asked policy. If you can prove with pictures, docs, etc. that a guitar has been damaged or lost in shipping they will make everyone whole and quickly at that.
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#14
03-08-2024, 11:34 AM
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Quote:
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