Quote:
Originally Posted by JerryM
I agree as far as Dave being helpful, he is, problem for me was a 2nd string buzz and I asked to send it in (at my expense both ways) and offered the hourly rate to repair, i.e.. have a tech look at it and perhaps fix the fret or problem such as a low nut slot. I was told they have no one to do any work like that and warranty does not cover.
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That's really weird. Because I had a 1st string buzz on mine, and they told me it
was covered, and they fixed it very quickly.
I didn't have to send it in because I live within driving distance, but they were ready to have it shipped because they told me it was covered before they knew that.
And to be honest, my situation was only questionably under warranty. I tend to play in an arpeggiated style with loud ringing open strings, and it was only buzzing when I picked that string the hardest. For most people, it probably would not have been very noticeable.
But they covered it... cheerfully, quickly and well.
P.S. This was roughly 11 months ago.