Not surprised at GC - they're the retailer, not the warrantor, so it is now between you and Martin.
Like any company, Martin will want to evaluate the guitar before committing to a warranty repair in order to rule out neglect or misadventure as the causes. Assuming the guitar has a factory-issued problem, as you suggest is the case, then I expect Martin will make it right for you, though there may be a shipping cost to you (apparently typical in the industry). Best of luck, but I think you'll be OK, after some bother and time.
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