My AJ-500M also had bridge lifting problem, but it was an easy fix (and covered by warranty). But the sound is just phenomenal. I couldn't be happier.
Regarding string gauge, it was shipped with light (12-53) gauge strings. But Gibson cust service said it's okay to use medium.
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Regards,
Chip
Taylor GS Mini mahogany/sapele with LR Baggs M80
Voyage Air VAOM-06 sitka/sapele with LR Baggs Anthem
Yamaha Guitalele black
Taylor T3/B honey burst
Fender American Stratocaster tobacco burst
G&L Fullerton Deluxe Legacy blonde
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