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Originally Posted by AX17609
OK, I hope I'm wrong about everything else, so I'll just offer one last observation about the X. It's heavy. When I first picked it up, I was surprised by it's heft, so I looked up the numbers. It's 33% heavier than the Samsung Galaxy, it's nearest competitor and 25% heavier than the iPhone 7. I'm sure they'll sell a zillion of them, but the weight is a fundamental design mistake.
In my view, Apple is making human factors errors they never used to make before. They're chasing snazzy features and forgetting to make products that intuitively work without a manual and without a team of support staff. The iOS11 release was a disaster that resulted in 4 updates within a month of release. High Sierra is causing massive inter-platform compatibility issues. I've got iCloud documents that can be opened from one platform and not another. Menu options are becoming a tangled mess and are biased toward loading up your cloud storage as quickly as possible.
Furthermore, their sales staff members don't know their products. I ask simple questions that generate puzzled looks. If you get the trainers outside of their pre-prepared demos, they're lost. I sat next to a guy at an open Studio Session who was trying to manage his photo library, and four successive people couldn't figure out his problem. My particular iTunes problem required a work-around, because the system just wouldn't do what it was supposed to do.
I really want to buy a new computer, and I really want to continue my 35 year relationship with this company. But, I've lost faith. Something fundamental is going on, and I just don't trust them anymore. So, I'm going to wait and watch what happens over the next few months.
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It recall reports about a lot of battery stuffed in their, I'll guess sure two pieces of glass are heavier, and stainless steel might be heavier than the 7000 series AL recent phones have used.
One thing I noticed is I like the feel of the matte finish AL models I've had recently. Another is the weight I've added with 6S Plus and now 7 Plus became unnoticeable fast. Surely easier to carry than several phones in the past. I do epic bicycle rides and generally travel light the weight doesn't bother me.
Your poor service must reflect your own experience or many a specific location. Mostly work and at times family have me in two Apple Stores a lot. On occasion the stores in Chicago or Twin Cities. I deal with hundreds of employees who go to the same two stores I'm in. On the whole I wash I could have the same competence with other retailers and support organizations.
We did have an experience where my wife's Apple Watch had problems from the beginning and not caught in diagnostics. After 4 "Genius" sessions and sending it in twice she still had a flaky watch. When a manager caught that and our supporting data it wasn't just resolved fast via a new watch. The store tech staff were called on not respecting the screen shots and data we showed them. The sort of consumer mess we all get on occasion was not just addressed but done in a way that was the "genius" staff in that store being told you don't disrespect what we showed them, and you don't keep sending an unreliable item back.
Did we have a truly bad experience? Yeah. Was it handled WAY better than most of those sorts of events? Darn right.
For work we use iPads by the dozens at each location. That's delivery, kitchen, training and retail payment. That's 24x7 and a rough life. Wow I wish other stuff I buy was that good whether product life or how our repair appointments are generally spot on.
I just can't buy their having incompetence when at same time I have to deal with Android tablets, other mobile wireless, and approx 750 employees who do BYOD. If there's incompetence it's nothing like other vendors I have.
Back to the X. It's really great now. It's really great if the apps you depend on are updated for the full screen. It's fine if your apps are not updated but that can be a problem for professional users and apps.