Quote:
Originally Posted by martingitdave
What are the other reasons? Any idea where this is documented, or why they would make their mic proprietary?
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The other reasons are the unfriendly and standoffish customer service I received from them, and rather poor build quality in their preamps.
I have the Powermix Trinity installed in my guitar. It's their top of the line, most expensive internal pickup system. It has a 3 channel internal preamp that runs an undersaddle, pure western transducers, and a trinity mic, all with 3 band EQ, gain and a volume control.
Anyway, one of the resistors on the Mic channel was faulty from the factory, and eventually crapped out completely. I emailed them about a repair and was told in rather abrupt terms that being in the UK, I was essentially sh*t out of luck. No UK recommended repair guys, no warranty, not even an apology that their product was faulty.
I emailed to ask for the part number so I could get it repaired myself and got a one word response with the resistor value, still no hint of sympathy from them that their product had sh*t the bed.
After getting it back from my repair guy I was informed that the SMD components they use are the cheapest of the cheap. They also glue every component in while they solder them which makes them a pain in the butt to remove. Just poor class workmanship across the board.
So, that is why I'll no longer buy K&K.