Quote:
Originally Posted by Mr. Paul
A frustrating issue for owners, but proving damages in court would be difficult. I'm sure Martin lawyers would argue that they have been making it right with their customers via warranty repair and that those that have acquired affected guitars via the used market are not their concern. Buyers outside the US that have defective guitars with no warranty would have the best argument but non U.S. citizens suing a U.S. Corporation would be a sticky wicket.
While the outrageous wait times for warranty repair bring up the issue of loss of use, the vast majority of owners are not professionals so it would be difficult to assign a significant $ amount of damages resulting from a hobbyist being without their guitar for a few months.
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How about the cost of shipping the guitar to a certified repair center? That's not an insignificant cost, and many of us do not live a reasonable distance from a certified Martin tech. Fact is, Martin reportedly reimburses poorly for the service, evidenced by the scant warranty repair network. As a result, most techs--not to mention the Nazareth factory--are backlogged at least 6 months. It may be hard to claim $ damages for that time lost, but certainly the $100 each way to ship to the nearest center--or gas and lodging and missed work to drive it 8 hours away--are quantifiable.