I have not heard of them doing anything like this. I am surprised that the neck is so full. All of my Taylors have 1 3/4" necks, and one of the reasons I like them so much is the slim profile. Of course, it's not as slim as some electrics, but I think it's great for an acoustic. I used to play 1 11/16", and it took me a little while to get used to 1 3/4 (I have very small hands), but I like it a lot now.
You might ask them if they will replace it with a short-scale neck of the same width. These are a lot easier to play, IMO.
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Rebecca
Rejoice Music
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