As I said in my first post (#44) Martin did eventually cover both neck resets under warranty - but I had to push repeatedly for them. Both were initially denied simply based on my location, citing presumed humidity issues. Then they refused to admit that there was a local authorized repair tech. Customer Service wanted me to pay shipping both ways back to Nazareth to just "get a repair quote".
The unstated policy these days seems to be "find whatever excuse you can to deny coverage". So the lifetime warranty seems to be a marketing tool and a piece of paper with no real value any more. JMO. I'm prepared to stand corrected......
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